Fast and more focused assistance: based on the latest, future-proof technology, we successfully solve over 92% of incidents with our TeleService.
Service Solutions
Service serviceRemote
Your TeleService connection
Our HOMAG service experts are available by telephone to answer any questions you may have about machine technology. With serviceRemote, we are now raising our TeleService solution to a higher level of technology. As usual, you will continue to contact our experts via the ServiceBoard app, via telephone or via email. However, you benefit from an even faster and more future-proof technology for our TeleService.
Production can be resumed faster: The tapio connection offers advanced functionality and provides information that enables quick analysis by our TeleService experts.
Predictive Maintenance: Our innovative technology within our product “Predictive Diagnosis” and continuous improvements enables even faster assistance for the user, always based on the latest security technologies.
Overview of all remote connections: In the free application “serviceAssist Classic” you get a clear view where you can see the history of all your remote connections. Sorted by machines, access times and duration.
Technical data
serviceRemote replaces our existing TeleServiceNet and is installed as standard on all new single machines with a Windows operating system. You set the serviceRemote connection up in your tapio account by defining the respective machine in your customer account and assigning the free serviceAssist license to this machine.
| Browser | Common browsers for setup via tapio |
| Internet access (DSL, UTMS, LTE) | at least 5 Mbit recommended 50 Mbit |
| Is this product available in your country? | Take a look at the availability here. |